Virginie Coossa criticizes Air Transat's customer service
Host and journalist Virginie Coossa is not satisfied with Air Transat's customer service. She made 2 Instagram posts to express her displeasure with the wait on the phone to make a change to her order. We can read in the first message: " Shame on you Air Transat to make your customers wait 5:30 on the phone !! Saturday wasted and no answer yet ».
In her second message, Virginie explains the situation: “With Air Transat you can book $ 5000 in plane tickets in 2 minutes online but oops to make reasons you have to call them !!! And we let you hang around for hours to get discouraged… The Covid excuse no longer holds! Hire operators to help your customers !!! I have been waiting for almost 6 hours online. ».